01 · Record the first operation
What the team finds
An operating task remains open as one shift ends and another begins. Keep the authorized handover record, relevant shared-area context and assigned responsibility together.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Care operations and shift leads
At handover, the shift lead confirms the receiving owner, next action and review time. The supervisor approves any coverage change needed to complete the task.
03 · Verify in the next comparable operation
How the team checks the result
In the subsequent scheduled review, verify acceptance and completion. Compare open handovers, repeated requests and time to close the assigned task.