01 · Record the first operation
What the team finds
Checkout demand peaks before the scheduled extra lane opens. Match arrivals, queue entry, active lanes and POS service starts.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Grocery store manager
At the staffing review, approve an earlier lane opening and backup handover. Assign the checkout lead a specific start time for the next peak.
03 · Verify in the next comparable operation
How the team checks the result
At the next comparable shopping peak, verify opening time. Compare queue wait, transactions per active lane and checkout labor hours.