01 · Record the first operation
What the team finds
Customers spend a long time on site, but the delay moves between the gate and loading bays. Match arrival records with queuing, loader availability and active load-out.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Yard and dispatch manager
At the later collection review, approve arrival spacing and loader coverage for the constrained period. Assign the gate and yard leads a coordinated handover.
03 · Verify in the next comparable operation
How the team checks the result
At the next comparable collection period, verify coverage and compare gate waiting, loader waiting and total vehicle turnaround.