01 · Record the first operation
What the team finds
A hospitality queue spills into a shared passage and affects access to nearby services. Review the public-area circulation and service records at the same peak.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Guest operations manager
At the guest-experience review, approve a revised queue boundary and service handover. Assign floor support without moving the delay to an adjacent zone.
03 · Verify in the next comparable operation
How the team checks the result
At the next matched peak, verify the arrangement. Compare circulation, service access and waiting in both affected and adjacent zones.