01 · Record the first operation
What the team finds
Service records show requests handled, but queues build before staff begin the interaction. Link queue entry, request timing and observed service start and completion.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Guest operations manager
At the service review, approve a counter opening or backup handover. The guest operations manager assigns a responsible lead for the next peak.
03 · Verify in the next comparable operation
How the team checks the result
Under comparable guest demand, verify the opening plan. Compare queue wait, active service capacity and completed requests.