01 · Record the first operation
What the team finds
A class is booked out, yet the studio headcount is lower and members on the waiting list miss the session. Compare bookings, check-ins and observed attendance by class and hour.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Club manager and programming lead
At the programming review, the manager approves a booking release rule, class size or schedule change. Assign the new process to the programming and front-desk teams.
03 · Verify in the next comparable operation
How the team checks the result
Compare the following matching class cycle for actual fill rate, no-show gap and access from the waiting list. Use the same class and attendance definitions.