01 · Record the first operation
What the team finds
Counter totals look normal while queue entry occurs well before processing begins. Use agreed queue boundaries to match arrivals, waiting and staffed-lane service starts.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Terminal operations manager
At the queue review, approve lane-opening timing and queue routing. Assign the service lead to implement the plan for the next matching wave.
03 · Verify in the next comparable operation
How the team checks the result
Verify lane readiness and compare wait distributions and per-lane throughput under equivalent passenger demand and service requirements.