01 · Record the first operation
What the team finds
A kitchen timer looks healthy while guests and couriers still wait. Match POS order time, preparation, packing and actual handoff to separate cooking delay from post-cook waiting.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Restaurant shift manager
At the later service review, approve support at the stage causing the recurring delay. Assign preparation, packing and handoff owners for the next peak.
03 · Verify in the next comparable operation
How the team checks the result
For a comparable menu and order mix, verify the change. Compare total order-to-handoff time and waiting at each stage.