01 · Record the first operation
What the team finds
The KDS order is cleared, but the bag still needs packing, drinks or delivery to pickup. Use an agreed order label, QR or pickup position to link the digital status to the physical handoff.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Restaurant shift manager
In the later handoff review, the shift manager approves a complete-order check and named pickup owner. Assign the next peak handover between the kitchen and front counter.
03 · Verify in the next comparable operation
How the team checks the result
At the next comparable peak, verify identified orders reach pickup and are handed over. Compare KDS-clear-to-handoff time and recorded missing or repeated handoffs.