01 · Record the first operation
What the team finds
Counter, delivery and drive-thru orders share the kitchen, then compete for packing capacity. Align channel orders and outstanding demand with observed packing and handoff activity.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Restaurant shift manager
At the channel review, approve a peak packing split and channel handover rule. Assign the shift lead to implement coverage without leaving another channel unsupported.
03 · Verify in the next comparable operation
How the team checks the result
With a similar channel mix, verify coverage. Compare completion time and throughput by channel alongside total labor and overtime.