01 · Record the first operation
What the team finds
Associates are scheduled, but high-interest counters have little active coverage. Align department demand, actual service presence and assigned store tasks.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Retail district and store managers
At the staffing review, approve department coverage and a different task window. Assign the floor lead to the next peak handover.
03 · Verify in the next comparable operation
How the team checks the result
Verify coverage at the next matched peak. Compare service waiting, POS conversion and completion of the reassigned tasks.