01 · Record the first operation
What the team finds
The staffing plan is complete, but one concourse fills after an innings change while nearby service positions remain underused. Match event timing, zone demand and essential-post coverage.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Venue operations manager
In the later operations meeting, approve a phase-based coverage plan that preserves required posts. Assign the concourse lead to the additional service point and the timing of each handover.
03 · Verify in the next comparable operation
How the team checks the result
At the next matched event phase, verify the posts remained covered. Compare service access, local queue wait and circulation through the affected concourse.