01 · Record the first operation
What the team finds
Concession POS shows sales, while footage shows queues forming before service begins and guests returning to their seats. Align transaction timing, queue wait and open service points within the same event interval.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Venue operations manager
At the post-event review, approve earlier preparation and an additional service handover at the affected concession. The concession manager assigns the crew and opening time for the next event.
03 · Verify in the next comparable operation
How the team checks the result
At the next comparable interval, verify that the service plan was executed. Compare completed concession transactions per hour, revenue per operating hour, guest wait time and queue abandonment with the same attendance and event phase.