01 · Record the first operation
What the team finds
A popular kiosk or attraction entrance attracts attention but its queue blocks the main route. Connect the zone layout, campaign schedule and POS with observed circulation, queue spillback and service access.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Venue operations manager
At a later site review, the manager approves a test: relocate the queue boundary, kiosk, display or entrance approach. Assign the zone lead to implement the chosen change before the next comparable operating period.
03 · Verify in the next comparable operation
How the team checks the result
Verify the new layout is in place, then compare circulation, queue spillback, service completions and zone sales. Keep attendance, offer, weather and operating hours visible so the result is read in context.