01 · Record the first operation
What the team finds
The booking schedule is full, but some reserved guests have not checked in while walk-ins wait in the adjacent lane. Match reservation and check-in records with actual arrival waves and lane processing to separate no-shows, late arrivals and a queue bottleneck.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Venue operations manager
At the later operating review, the manager assesses a proposed reserved-lane release rule and arrival window. Approve how the gate lead alternates reserved and walk-in admission while honoring booked access and the site capacity plan.
03 · Verify in the next comparable operation
How the team checks the result
In the next comparable booking window, verify the approved lane rule. Compare reservation check-ins, admission throughput and wait time separately for each lane; use booking and check-in identifiers to reconcile no-shows.