01 · Record the first operation
What the team finds
A ticket is ready, but its first dish has not reached the table. Join the order and table references with the pass handoff and actual delivery interval.
02 · Decide at a later review
Who acts, and what changes
Responsible team · Expo lead, food runner and floor manager
The expo lead receives the late ticket and table, advances the plate or assigns a runner, and confirms the delivery. At the later service review, the manager adjusts pass and runner coverage.
03 · Verify in the next comparable operation
How the team checks the result
Compare ticket and first-dish time during the next equivalent service peak. Keep the table-linked delivery evidence with completed follow-up tasks.